FAQ

SHIPPING AND DELIVERY:

Orders are processed quickly and shipped within 24 business hours of placing your order.

Shipping costs are calculated at checkout based on the destination and the items in your order. Delivery generally takes 5–7 business days.

€5 in Italy (free over €70). For other countries, the cost is calculated at checkout.

Yes, you will receive a tracking link as soon as your package is shipped.

You can contact our support: we will immediately check the status of your order and assist you.
WASHING METHODS

We recommend a delicate wash at 30°C.

Yes, with a delicate cycle for sensitive items

It's best to avoid harsh detergents to preserve the fabric.

We recommend not using the centrifuge.

Air drying is recommended, avoiding the dryer.
RETURNS AND REFUNDS:

Yes, you can request it within the terms set out in our policy.

It must be intact, unused, and in its original packaging.

Simply contact our customer service team and indicate your order number.

After the return has been verified, the refund will be processed within a few days.

It depends on the reason for the return: our support will guide you on a case-by-case basis.